Vyoma Linguistic Labs Foundation (“Vyoma Labs” / “us” / “we” / “our”) is committed to protecting and safeguarding the personal data and privacy of any user who accesses and / or uses (“User” / “you” / “your”) our website www.sanskritfromhome.org (“Website”), our Learning Management System (“LMS”) (Website and LMS are together referred to as “Websites”) and the courses offered therein (“Courses”). Our Website, LMS, Courses and related services are collectively referred to as “Services”. We have developed this Privacy Policy to protect and safeguard your personal information.

“Personal Information” means and includes any information that relates to a natural person, which, either directly or indirectly, or in combination with other information, is capable of identifying such person (your name, e-mail address, residential address, phone number, date of birth, gender, etc.).

We endeavour to comply with laws of other countries but cannot and do not warrant that we do. We do everything we reasonably can to protect your rights of privacy on systems, the Websites and the Services controlled by us, but we are not liable for any unauthorised or unlawful disclosures of your Personal Information made by third parties who are not subject to our control, for example advertisers and websites that have links to our Websites. You should take note that the information and privacy practices of our business partners, advertisers, sponsors or other sites to which we provide hyperlinks, may be different from ours.

Our Privacy Policy is subject to change at any time. To make sure you are aware of any changes, please review this Policy periodically.

This Privacy Policy has to be read along with the Terms of Use. By accessing and / or using our Websites, you consent to being bound by this Privacy Policy and the Terms of Use.

1. What kind of Personal Information do we collect and how do we use it?

   The Personal Information we collect includes the following:

   1. Profiling information: Information which you provide when you register on our Websites and / or Course(s) as a learner and / or teacher, which may include some or all of the following: name, user name, password, age, date of birth, email address, telephone number, residential address, Courses you opt to attend / teach, educational qualifications, prior experience in teaching, preferences etc.

      The aforesaid information is used to provide you with better e-learning services, cater to your needs and preferences, inform you about future courses being offered, gauge your interest in Sanskrit learning and / or teaching, to maintain and improve customer relationships, to send you updates about our Services, newsletters etc.

      Your email address will only be used for the purpose for which you have provided it. We will add the email address to the Course mailing list and for sending information about the Courses you have registered for. Your email id will not be disclosed to third parties, without your consent.

   2. Payment, account and transactional information:Your account history with us while using our Services, including all billing information and communications, transactions, payment history and account information. We maintain this in encrypted form on secure servers. Your payment history is maintained for financial and audit purposes.

   3. Service usage:Information about your navigation using our Services, for example the URLs of websites which you visit and from which you request downloads. This information is used for research and analytics to serve you better and to ensure IT security.

   4. Log-in information:This information is automatically collected and includes your web request, IP address, browser type, browser language, date and time of request. This information is required to ensure IT security, and for research and analytics, to improve our Services.

   5. Correspondence information:Content, information about your correspondence, and the destination / origin of communications between you and any other person using our Services, which include email communications, blog, chat room, chat bot and discussion board communications, instant message communications, expert’s forum communications, teacher and Course communication, fax mail communications, membership of mailing lists etc. This information is collected to provide better customer support services and better e-learning services to Users.

   6. Stored information:Data either created by you or by a third party and which you wish to store on our servers such as image files, documents etc.

   7. Information from donors:We may collect the postal address and PAN number from donors in accordance with the applicable laws.

   8. Interactive features:From time to time our Websites or Services may request information from visitors via interactive features, such as surveys, assessments or quizzes. Participation in these features is completely voluntary and the User therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name, email, phone numbers, address), and information on the User’s interests. Such information will be used for purposes of monitoring or improving the use and satisfaction of this site, our Services and providing pertinent information to Users.

   9. We do not for any reason whatsoever share or sell your Personal Information to any third party or otherwise trade on it.

   10. We will only disclose your Personal Information in accordance with this Privacy Policy and the purpose intended as above, and in compliance with laws / statutes to the concerned authorities. If we want to use it for any other purpose, we will obtain your prior written consent. If you decline to submit mandatory Personal Information (which includes your name and e-mail id) to us, then we will unfortunately not be in a position to provide the Services to you.

   11. Disclaimer for disclosures on public fora: Any Personal Information you provide while using our Services on an open, public environment or forum including (without limitation) any blog, community or discussion board, is not confidential. Since such public fora are accessible by third parties, it is possible that third parties may collect and collate and use such information for their own purposes. You should accordingly be careful when deciding to share any of your Personal Information on such public fora. Information, which is disclosed publicly, is also shared with our affiliates, third party service providers, sponsors of competitions etc., unless expressly stated otherwise. We are not liable to you or any third party for any damages that you or any third party may suffer howsoever arising from your disclosure of Personal Information on any public forum. You may accordingly disclose Personal Information on a public forum at your own risk.

2. For how long do we retain your Personal Information ?

   We retain your Personal Information for no longer than necessary for the purposes for which such information is collected and processed. The length of time we retain your Personal Information depends on the purposes for which we collect and use it and/or as required to comply with applicable laws and to establish, exercise, or defend our legal rights.

3. How can you request deletion / correction of Personal Information?

   You may request deleting, updating, correcting or completing any Personal Information by writing to us at [email protected].

4. How can you opt out / unsubscribe from receiving notifications?

   If you share your e-mail address with us, you may receive periodic emails from us with information on our Courses, programmes, newsletters and Services. If you do not want to receive emails in the future, please let us know by sending an email to us in this regard at: [email protected] or by unsubscribing to the Services in our promotion email.

5. What are Cookies and how do we use them?

   Cookies Policy

   Non-personal information and data may be automatically collected by the Websites through the use of cookies. Cookies are small text files a website can use to recognize repeat visitors, facilitate the visitor’s ongoing access to and use of the site, and allow a site to track usage behaviour and compile aggregate data that will allow content improvements. Cookies are not programmes that come onto a visitor’s system and damage files. Generally, cookies work by assigning a unique number to the visitor that has no meaning outside the assigning site.

   How do we make use cookies?

   We use cookie technology only to obtain non-personal information from its Users in order to improve Users’ online experience and facilitate their visit within our Websites.

   How can you deny cookies?

   If a User does not want information collected through the use of cookies, there is a simple procedure in most browsers that allows the User to deny or accept the cookie feature.

   Following are the list of cookies and site data which is used:

   Cookie Source	Domain	Cookie Name	Details	Expiration
   Google	learn.sanskritfromhome.org	G_ENABLED_IDPS	For google single sign on purposes	Long Expiry
   Sanskritfromhome LocalStorage	learn.sanskritfromhome.org	apikey curr_org_id debug length role name rzp_device_id username	These are important details to access the LMS account for Sanskritfromhome.	Till the user logs out / 30 Days
   Google	sanskritfromhome.org	_ga _gid _gat _gat_gtag	These cookies are set by Google Analytics to help us understand how our website is being used. We use these data to enhance user experience.	2 Years 1 Day 1 Day/ Session 1 Day/ Session
   Amazon Web Services	www.sanskritfromhome.org	AWSALB AWSALBCORS	These cookies are set by AWS to help us manage website load and cross orgin access	7 days 7 days
   Sanskritfromhome		cookie-accepted	These cookies help us understand if you have accepted the cookies	Long Expiry
   Sanskritfromhome		apikey curr_org_id debug length role name rzp_device_id username	These are important details to access the LMS account for Sanskritfromhome.	Till the user logs out / 30 Days

6. How do we secure your Personal Information?

   We consider the confidentiality and security of your Personal Information to be of the utmost importance. We shall use industry standard physical, technical, and administrative security measures to keep your Personal Information confidential and secure, and will not share it with third parties, except as otherwise provided in this Privacy Policy, or as required by law, or unless such disclosure is necessary in special cases, such as a physical threat to you or others, as permitted by applicable law. Because the Internet is not a 100% secure environment, we cannot guarantee the absolute security of Personal Information, and there is some risk that an unauthorized third party may find a way to circumvent our security systems or that transmission of your Personal Information over the Internet will be intercepted. It is your responsibility to protect the security of your login information. Please note that e-mails communications are typically not encrypted and should not be considered secure.

7. External Links & Third Party Sites

   For your convenience we may provide links to sites ("Third Party Sites") operated by organizations other than Vyoma Labs that we believe may be of interest to you. We do not disclose your Personal Information to these Third Party Sites unless we have a lawful basis to do so. We do not endorse and are not responsible for the privacy practices of these Third Party Sites. If you choose to access any of these Third Party Sites, you should review the privacy policy posted on the respective site, to understand how that Third Party Site collects and uses your Personal Information. Vyoma Labs shall not be liable for any loss, damage, claim or expenses suffered by you as a result of accessing Third Party Sites.

8. Mobile App

   Notwithstanding anything else in this Policy, we may work with partners who use mobile Software Development Kits (“SDKs”), to passively collect information (collectively, “SDK Information”), which generally helps us deliver personalized notifications. This data may also be used to identify you in a unique manner across other devices or browsers for the purposes of customizing ads or content. Depending on the permissions granted to this application, this information may include Personal Information including your e-mail address. This information may also include precise location (i.e. GPS-level data) or WiFi information, apps you have installed and enabled, and your mobile identifier (e.g., Android Advertising ID).

9. General Exceptions

   If we are required to intercept, disclose, monitor and/or store your Personal Information: (a) by law; (b) to conduct our business; (c) to secure our systems; or (d) to enforce our own rights, we will do so in the manner as prescribed by law. Such interception, disclosure, monitoring and storage may take place without your knowledge. In that case, we will not be liable to you or any third party for any damages howsoever arising from such interception, disclosure, monitoring and storage.

   In order to ensure that all our Users comply with the Terms of Use and our Policies, we may monitor your Personal Information to the extent that this may be required to determine compliance and/or to identify instances of non-compliance. To ensure that the security and integrity of our Services are safeguarded, we may monitor your Personal Information. This monitoring may include (without limitation) the filtering of incoming and outgoing electronic data messages to identify, limit and/or prevent the transmission of spam, viruses and/or unlawful, defamatory, obscene or otherwise undesirable material or content. We may under certain circumstances procure an element of the Services from a third-party service provider. To the extent that it may be necessary, and solely for the purposes of providing the Service to you, you agree that we may disclose to such third party any of your Personal Information that may be necessary for the procurement of services from the third party.

10. Notification of Changes

    If we decide to change our Privacy Policy, we shall notify our Users of the revised policy so that you are always aware of what Personal Information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use the Personal Information collected in accordance with the Privacy Policy under which the information was collected.

    If, however, we are going to use visitors’ personally identifiable information in a manner significantly different from that stated at the time of collection we will notify visitors via e-mail and won’t disclose this information unless express consent is granted. However, if visitors have opted out of all communication with the Websites, or deleted/deactivated their account, then they will not be contacted, nor will their Personal Information be used in any new manner.

11. Your acceptance of these terms

    By using our Websites, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our Websites / our Services. Your continued use of the Websites / our Services following the posting of changes to this policy will be deemed your acceptance of those changes.

12. Contacting us

    If you have any questions about this Privacy Policy, our Websites or Services, or any grievances / concerns regarding your Personal Information, please contact our Grievance Redressal Officer. Vyoma Labs is not liable for any complaints directed to any other email id or officer of the Company.

    Grievance Redressal Officer

    Sri Venkatasubramanian P.

    Designation: COO, Vyoma Labs

    E-mail: [email protected]

    Please include the following details in your communication (as applicable):

    • Clear identification of the information provided by you while using the Websites;
    • Your name, address, telephone number, e-mail address;
    • Your Personal Information which you want deleted;
    • The Personal Information which you believe has been processed incorrectly or disclosed without authorisation.

13. Governing Law and Dispute Resolution

    This Privacy Policy is governed by the Laws of the Republic of India, excluding its conflict of laws provisions.

    You agree that all such claims and disputes arising out of or relating to this Privacy Policy shall be settled finally by arbitration by a sole arbitrator appointed by Vyoma Labs. The arbitration shall be conducted in accordance with the Indian Arbitration and Conciliation Act, 1996. The arbitration shall be seated in India. The place of arbitration shall be Bengaluru, Karnataka, India. The governing law of the arbitration agreement shall be Indian Law. The arbitration proceedings will be conducted in English.